Shipping policy
At Efantasy Gallery, many of our products are large, heavy, fragile, handcrafted, or made to order. Because of the special nature of sculptures and custom art pieces, processing and delivery times may vary depending on product availability, production requirements, packaging needs, freight scheduling, destination, carrier availability, customs processing, and local delivery conditions.
We offer free standard shipping to the contiguous United States, Canada, and selected international destinations. Orders outside the contiguous United States and Canada may require a separate shipping quote and email confirmation before the order can be processed or shipped.
Order Confirmation
After an order is placed, we will send an order confirmation email or related confirmation information to the customer.
To ensure product details, shipping information, and delivery requirements are accurate, all orders require customer confirmation before production, packaging, or shipment begins. This applies to both in-stock items and custom or made-to-order items.
We will not ship any order until the necessary order details, delivery address, shipping method, and applicable shipping charges have been confirmed by the customer.
Lead Time and Delivery
In-stock standard items usually ship within 3–7 business days after order confirmation.
Custom orders and made-to-order items usually require 25–45 business days for production, depending on size, material, finish, and complexity.
For general delivery estimates, our order processing time is usually 3–45 business days. This includes customer confirmation, order review, production where applicable, quality inspection, packaging preparation, and freight scheduling.
After shipment, the estimated transit time to the contiguous United States and Canada is usually 7–45 business days, depending on the destination, shipping method, freight schedule, carrier availability, weather, holidays, customs processing where applicable, and other factors beyond our control.
For international orders outside the contiguous United States and Canada, transit time may vary depending on the destination country, shipping method, customs clearance, freight schedule, and local delivery conditions. Please contact us by email before placing an international order so we can provide a suitable shipping quote and estimated delivery information.
The estimated total delivery time for standard orders is usually 10–90 business days. This total delivery time is calculated based on processing or production time plus transit time after shipment.
All delivery times are estimates only and are not guaranteed.
Free Shipping and International Shipping
We offer free standard shipping on eligible orders delivered within the contiguous United States and Canada.
Free standard shipping generally includes delivery to an accessible delivery point, such as curbside, driveway, building entrance, loading area, or another carrier-accessible location.
Free standard shipping does not include indoor placement, unpacking, assembly, installation, crane service, forklift service, liftgate service, special handling, customs duties, import taxes, brokerage fees, or removal of packaging materials unless expressly agreed in writing.
Orders to Alaska, Hawaii, Puerto Rico, U.S. territories, remote areas, islands, limited-access locations, or destinations outside the contiguous United States and Canada may require a separate shipping quote and may not be eligible for free standard shipping.
For international orders, customers should contact us by email before placing an order. We will help confirm product availability, packaging requirements, shipping method, estimated shipping cost, estimated delivery time, and any special delivery requirements.
Shipping Methods and Shipment Notification
Depending on the size, weight, destination, and delivery requirements of the order, we may use parcel carriers, freight carriers, LTL freight, full truckload freight, specialized oversized freight carriers, ocean freight, air freight, or other professional logistics providers.
Small items may be shipped by carriers such as DHL, FedEx, UPS, or similar parcel carriers. Large sculptures and oversized items are usually shipped by freight carriers, specialized logistics providers, or international freight forwarders.
Carrier selection is based on product dimensions, weight, delivery location, service availability, and shipping requirements. We do not guarantee the use of a specific carrier unless agreed in writing before shipment.
Once your order has shipped, we will send the shipping or delivery information by email. This may include the carrier name, tracking number, freight contact information, estimated delivery schedule, or other relevant delivery details when available.
Freight Delivery for Large Items
Large sculptures and oversized products are generally delivered to an accessible delivery point, such as curbside, driveway, building entrance, loading area, port, warehouse, terminal, or another carrier-accessible delivery location, depending on the shipping arrangement.
Unless expressly agreed in writing, standard freight delivery does not include indoor placement, unpacking, assembly, installation, crane service, forklift service, liftgate service, customs clearance service, port pickup, local delivery from port, or removal of packaging materials.
Customers are responsible for ensuring that the delivery location can accommodate large vehicles and oversized cargo. Customers may also be responsible for arranging unloading equipment, installation personnel, customs clearance, port pickup, local delivery, or site preparation when required.
Customs, Duties, and Import Fees
For international orders, including orders outside the United States, customers may be responsible for all destination-country charges, including but not limited to customs duties, import taxes, VAT, GST, HST, brokerage fees, customs clearance fees, storage fees, port fees, local handling fees, or other import-related charges.
Customs processing times are outside our control and may affect delivery time.
Delivery Inspection and Damage Reporting
Please inspect your shipment carefully upon delivery.
If there is visible damage to the packaging or product, please note the damage on the delivery receipt before signing when possible, take clear photos of the packaging and product, and contact us within 48 hours of delivery.
Please include your order number, photos of the damage, photos of the packaging, and a brief description of the issue. Claims submitted after 48 hours may be difficult to process with carriers or insurers.
Delays
Estimated delivery times may be affected by production complexity, material availability, freight scheduling, carrier delays, weather, holidays, customs processing, remote delivery locations, port congestion, incorrect shipping information, or circumstances beyond our control.
If your shipment is delayed, we will assist with carrier, freight provider, or forwarder follow-up where possible.
Contact Us
If you have questions about shipping, delivery timelines, freight quotes, international orders, order confirmation, or special handling requirements, please contact us before placing your order:
Efantasy Gallery
Email: info@efantasygallery.com
Phone: +1 (213) 294-5310
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM PST